Simple, clear returns support.
At iKlinik Stores, we want every customer to shop with confidence. This policy explains how returns and refunds are handled for eligible products purchased from iKlinik Stores.
Return Window
Customers may request a return within 14 days from the delivery date or purchase date, provided the product is eligible for return and meets the required condition.
Product Condition
Returned products must be in the same condition received, with original packaging, accessories, manuals, warranty cards, and proof of purchase when applicable.
Non-Returnable Items
Some items may not be eligible for return, including used or damaged items caused by customer misuse, opened consumables, customized items, special-order products, and products that cannot be resold for hygiene, security, or software-lock reasons.
Inspection
All returned products are inspected by the iKlinik Stores team before approval. If the product does not meet the return conditions, the return may be rejected.
Refunds
Approved refunds are processed after inspection. Refund timing may vary depending on the original payment method, bank processing time, or payment provider.
Return Shipping
Return shipping costs may be paid by the customer unless the return is due to an incorrect, defective, or damaged item caused by iKlinik Stores or the delivery process.
Defective or Incorrect Items
If the customer receives an incorrect, defective, or damaged item, they should contact iKlinik Stores as soon as possible with order details and photos when needed, so our team can review and support the case.
How to Request a Return
Customers can contact iKlinik Stores through the Contact Us page or by calling +2 01207007004.
Need help with a return request?